Privacy Policy
It’s really hard to make everyone happy with a Privacy Policy. Most people who use MaiGe want something short and easy to understand. While we wish we could fit everything you need to know into a post, our regulators ask us to meet our legal obligations by describing them all in a lot of detail.
With that in mind, we’ve written our Privacy Policy as simply as possible to empower you to make informed decisions when you use MaiGe by making sure you understand and have control over the information we collect, how it’s used, and when it’s shared.
Information We Collect
The information we collect when you use MaiGe falls into the following categories.
1.1 Information you provide us.
To use some of our products and services you need to have an account, and to create an account, you need to provide us certain information.
Personal Accounts: When you create an account, you are required to provide certain information to enable us to deliver our services. This includes, but is not limited to, a display name (e.g., "Creators"), a username (e.g., MaiGeCreators), a password, a phone number, and your preferred display language.Please note that your profile information, including your username, is publicly visible. You have the option to use either your real name or a pseudonym.
1.2 Information we collect when you use MaiGe.
When you use our services, we collect information regarding your usage of our products and services. This information is utilized to deliver and improve our offerings, enhance the security and respectfulness of MaiGe for all users, and ensure the content remains relevant to your preferences.
Usage Information. We collect information about your activity on MaiGe, including:
Your interactions with other users’ content, such as liking, commenting, replying to comments, and viewing other users’ profiles.
How you interact with others on the Platform, including when you use the direct messaging feature, the content of your messages, the recipients, and the date and time of your messages.
The content of the chats between you and the MaiGe AI assistant, including the content of the messages and the date and time of the messages.
If you communicate with us, such as through email, we will collect information about the communication and its content.
We collect information on links you interact with across our services.
Inferred Identity. We may collect or receive information that we use to infer your identity as detailed below:
When you log in to MaiGe on a mobile device, we associate the device with your account
When you provide MaiGe with additional information (phone number), we will associate that information with your account
When you access MaiGe and are not signed in, we may infer your identity based on the information we collect.
Log Information: We may collect information when you view content or otherwise interact with our products and services, even if you have not created an account or are signed out. This information may include, but is not limited to, the following:
IP addresses and related information; operating system; access times; your mobile carrier; device information (including device and application IDs); search terms and IDs (including those not submitted as a query); and identifiers associated with cookies. We also receive log information when you click on, view, or interact with links on our Services.
How We Use Information
Breaking down how we use the information we collect is complex due to the way our systems operate to deliver services to you. For instance, the same piece of information may be utilized for different purposes in the process of providing a single service. To make this clearer, we’ve outlined the primary ways we use your information. If you have any questions that are not addressed here, please feel free to contact us at service@maigeai.com.
Here’s an overview:
2.1 Operate, improve, and personalize our services.
We use the information we collect to provide, operate, and maintain MaiGe products and services. Additionally, we utilize this information to enhance and personalize your experience on MaiGe, such as by displaying more relevant content and suggesting individuals and topics that may interest you. We may also use the information we collect, along with publicly available data, to help train our machine learning or artificial intelligence models, in alignment with the purposes outlined in this policy.
We use your information to improve the recommendation algorithm and combine it with artificial intelligence models to analyze your content preferences and recommend more accurate and diverse content and users to you.
2.2 Foster safety and security.
We use the information we collect to ensure the safety and security of our users, products, services, and your account. This includes verifying your identity, authenticating your account, and protecting against fraud, unauthorized access, and illegal activities. Additionally, we utilize this information to assess and maintain the safety and quality of content on MaiGe, which involves investigating and enforcing our policies, terms, and applicable laws.
2.3 Measure, analyze, and enhance the quality and performance of our services.
We use the information we collect to measure and analyze the effectiveness of our products and services, as well as to gain a deeper understanding of how you use them, with the aim of improving their quality and performance.
2.4 Communicate with you about our services.
We use the information we collect to communicate with you about our products and services, including product updates and changes to our policies and terms.
2.5 Research.
We use the information you provide to us, or that we collect, to conduct research, surveys, product testing, and troubleshooting, all of which help us operate, enhance, and improve our products and services.
How Long We Keep Information
We retain different types of information for varying periods, based on the duration necessary to provide our products and services, comply with legal obligations, and ensure safety and security. For example:
We retain your profile information, including your display name, username, password, and email address, for the duration of your account. This information is essential for providing you with our products and services, and we cannot offer these without retaining it.
We retain your usage information, including the content you post, your interactions with other users' content, and how you engage with others on the platform, for the duration of your account or until such content is removed.
If you communicate with us, such as through email, we will retain information about the communication and its contents for up to 18 months, unless a longer retention period is required to comply with our legal obligations or to exercise or defend our legal rights.
The device information, IP information, and access log information we collect will be retained for up to 13 months.
In cases where you violate our rules and your account is suspended, we may retain the identifiers you used to create the account (such as your phone number) indefinitely to prevent repeat violations and the creation of new accounts by policy offenders.
We may need to retain certain information for a period longer than specified in our policies in order to comply with legal requirements, as well as for safety and security purposes. For example:
To comply with applicable laws, regulations, legal processes, or governmental requests, including in response to a legally valid preservation request made by law enforcement.
In connection with legal claims, litigation, and regulatory matters, including where it is reasonably necessary to retain information related to your account in order to defend MaiGe against legal claims.
To maintain the safety and security of our products and services, including when it is necessary to retain your information for a longer period in order to investigate and prevent abuse of our products and services.
Take Control
4.1 Access, Correction, Portability.
You can access, correct, or modify the information you provided to us by editing your profile.
To protect your privacy and ensure security, we take steps to verify your identity before granting access to your personal information or fulfilling requests for deletion, portability, or other related actions. In certain situations, we may deny your request for access, or correction, such as when you are unable to adequately verify your identity.
4.2 Deleting your Information.
If you delete your account through MaiGe App-Settings-Delete Account, your account will be deleted and your data will be queued for deletion. After deletion, your MaiGe account (including your display name, username and public profile) will no longer be viewable on MaiGe for iOS and MaiGe for Android.
4.3 Authorized Agent Requests.
To submit a request related to access, modification, or deletion of your information, or that of another individual if you are their authorized agent, you may contact us as outlined in the "How to Contact MaiGe" section of our Privacy Policy below. We may require you to provide additional information for verification purposes.
Your Rights and Ours
We offer MaiGe to users worldwide and provide many of the same privacy tools and controls to all our users, regardless of their location. However, your experience may vary slightly from that of users in other countries to ensure that MaiGe complies with local regulations and requirements.
5.1 We have specific legal bases to use your information.
MaiGe has thoroughly considered the legal basis for collecting, using, sharing, and otherwise processing your information. Additionally, we do not sell your personal information.
5.2 We move your data to make MaiGe work for you.
Just as you use MaiGe to seamlessly talk to people around the world, MaiGe must move information across borders and to different countries around the world to support the secure and reliable service you rely on. For example, if you live in Europe and are talking to someone in the United States, information must move between these countries to provide that experience - this is what you expect from us.
6.MaiGe's Audience
Our services are not directed to minors, and you may not use our services if you are under the age of 17. You must also be of sufficient age and consent to the processing of your personal data in your country. We do not knowingly collect personal information from minors under the age of 17. If you discover that your child has provided us with personal information without your consent, please contact us at service@maigeai.com. If we discover that a minor under the age of 17 has provided us with personal information, we will take steps to delete such information and terminate the minor's account. You can find additional resources for parents and teens here.
7.Changes To This Privacy Policy
The most current version of this Privacy Policy governs our processing of your personal data, and we may update or revise this Privacy Policy periodically as necessary.
If we revise this Privacy Policy and make changes that we determine to be material, we will notify you and provide an opportunity to review the updated Privacy Policy before you continue to use MaiGe.
8.How To Contact MaiGe
If you have any thoughts or questions about this Privacy Policy, we would like to hear from you. You can provide us with suggestions and feedback at service@maigeai.com, and we will read your letter carefully.
Effective Date: 10 January 2025
Latest updated: 10 January 2025